Terms and conditions

General information

The Traveldoctor.ch website is published by Dr med. Ludovico Cobuccio, specialist in internal medicine and infectious diseases, practising as a sole practitioner at Rue du Valentin 32, 1004 Lausanne, Switzerland.

Services offered

Travel Doctor offers travel-related medical consultations, including vaccination, pre-travel advice and personalized medical follow-up, through online and/or in-person consultations. The website also allows you to book an appointment online for an in-person or telemedicine consultation.

Access to the website

Accessing the website and using the associated services implies full acceptance of these terms and conditions.

Intellectual property

The content of the Traveldoctor.ch website (texts, images, logos) is protected by intellectual property law. Any reproduction or use without prior authorization is prohibited.

Liability

The information published on the website is provided for information purposes and in no way replaces a personalized medical consultation. Dr Cobuccio cannot be held liable for its use or for any errors.

Payment and reminder fees

Consultations are paid immediately after the service, either:

• on site by card or TWINT, for in-person consultations,
• online, at the end of the teleconsultation, using the accepted payment methods.

If payment is not made immediately:

• An invoice is sent with a 10-day payment deadline.
• After this deadline, a reminder is sent free of charge.
• If payment is not received within 7 days of this reminder, a flat administrative fee of CHF 50.– will be charged.
• Default interest of 5% per year may be applied from the original due date (art. 104 of the Swiss Code of Obligations).
• In the event of persistent non-payment, debt collection proceedings may be initiated. The costs of these proceedings will be borne by the patient.

Appointment cancellation

Cancellations must be made at least 24 hours in advance, from the confirmation e-mail or your personal OneDoc account. Otherwise, a 50 CHF fee is charged.

Vaccine reimbursement

The invoice is issued in your name and is not sent directly to your health insurer. Vaccines needed only for travel are not covered by basic insurance (sometimes partially by supplementary insurance); vaccines also recommended in Switzerland are often covered by basic insurance.

Contact

For any question about these terms: contact@traveldoctor.ch.